Crash bug with large files

Steven's Avatar

Steven

05 Jun, 2016 07:41 AM

Hi, I have been having Comic Zeal crash on me since version 9. I have maybe 50gb or more of comics on it, and I also pack my comics differently. I have them all in ZIP format, and rather than issue, I have it as a single large zip, so each title can reach more than a GB in size. I suspect perhaps it is due to the size of the files?

  1. 1 Posted by Steven on 05 Jun, 2016 07:44 AM

    Steven's Avatar

    Reading through the blog and on the 50 page optimization, my files can come to thousands of pages... perhaps that is the cause?

  2. Support Staff 2 Posted by emolina on 07 Jun, 2016 08:48 AM

    emolina's Avatar

    Maybe ... so you have a few thousand pages in the one file right? very possibly. What device are you on?

    Does it crash while importing or viewing?

  3. 3 Posted by Steven Yeah on 07 Jun, 2016 05:30 PM

    Steven Yeah's Avatar

    It crashes while importing.

    I am using the iPad air 2.

    It used to work perfectly ok before the last big update.

  4. Support Staff 4 Posted by emolina on 08 Jun, 2016 02:02 AM

    emolina's Avatar

    Ok! I have just sent a beta version to the beta testers that makes some improvements to importing so that may fix it.

    When the new version is released on the app store can you please re-test and see if it's fixed?

  5. 5 Posted by Steven Yeah on 22 Jun, 2016 04:48 PM

    Steven Yeah's Avatar

    Hi Emolina,

    Still it crashes. I also have about 70gbs of comics in the ipad.

    When I run the application, it will crash in about 15 seconds....

    is there any thing that I can provide to help isolate the bug?

  6. Support Staff 6 Posted by emolina on 14 Jul, 2016 04:53 AM

    emolina's Avatar

    So do you even get into a comic before it crashes? so does the crash happen while in a comic or does it seem like it could be crashing while it's trying to get a thumbnail for the comic?

  7. 7 Posted by Steven Yeah on 15 Jul, 2016 09:44 AM

    Steven Yeah's Avatar

    Hi Emolina,

    The crash happens while in a comic. I would open the file, read it for
    approximately, then it crash.

    Not sure if it is because of the thumbnail, as I am in reading mode
    (without the thumbnails at the bottom) when it crashes.

    Also, just to test, I loaded another ipad pro of mine with 2 big comic, and
    1 small comic (less than 700 pages)

    - ran the app in library, without actually going into a comic. Crashes.

    - read a big comic. Crashes.

    - Read a small comic. Didn't crash

    - read a big comic and just don't touch it. (no page flips etc) Crashes.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac